Return & Refund Policy

Effective Date: July 30, 2026

At Globe Martio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

Products may be returned within 30 days of the delivery date if they meet the following conditions:

• The item is unused and in its original condition.
• All original packaging, manuals, accessories, and included parts are returned.
• The product has not been damaged due to misuse, improper installation, or unauthorized modifications.
• Proof of purchase or the original order confirmation is provided.

Products that do not meet these requirements may not qualify for a return or refund.

Non-Returnable Items

The following items are generally not eligible for return:

• Products showing signs of use or wear.
• Items damaged by improper handling or misuse.
• Products with missing parts, accessories, or original packaging.
• Clearance, final sale, or discontinued items (unless defective).
• Special-order or customized products.

Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the damage or defect

We will review your claim and determine the appropriate resolution, which may include a replacement, repair, or refund where applicable.

Return Process

To request a return:

1. Contact our customer support team with your order details.
2. Wait for return authorization and instructions before shipping the product.
3. Securely package the item in its original packaging.
4. Ship the product to the address provided by our support team.

Returns sent without prior authorization may experience processing delays or be declined.

Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method. Processing times may vary depending on your payment provider.

Shipping charges, handling fees, and other non-refundable costs are generally not refundable unless the return is the result of our error or a verified product defect.

Exchanges

We offer exchanges for eligible products that are defective, damaged during shipping, or received incorrectly, subject to product availability.

Warranty

Many products sold by Globe Martio are covered by the manufacturer’s warranty. Warranty coverage, duration, and terms vary by manufacturer and product.

For warranty assistance, please contact our support team with your order information and product details.

Contact Us

If you have any questions regarding returns, refunds, or warranty claims, please contact our customer support team through our Contact page. We are happy to assist you.