Return & Refund Policy

Last Updated: August 2026

At Globe Martio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Countries Covered

This Return & Refund Policy applies to orders shipped within the United States and Canada.

Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return:

The return request must be made within 30 days of the delivery date.
The product must be new, unused, and in its original condition.
The product must be returned in its original packaging, including all accessories, manuals, and other included items.
Products that have been used, damaged after delivery, or altered may not be eligible for a refund or exchange.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.

Include the following information:

Your order number
A description of the issue
Clear photos of the product and its packaging

Our support team will review your request and provide return instructions.

Return Method

All approved returns must be sent by mail.

Customers are responsible for arranging and paying the return shipping costs unless otherwise required by applicable law or expressly agreed upon by Globe Martio.

Exchanges

We accept exchanges for eligible products that meet the return requirements outlined in this policy.

Restocking Fees

Globe Martio does not charge any restocking fees for approved returns.

Refund Process

After we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. For payments made through PayPal or by credit/debit card through PayPal, the refund will be processed through PayPal. Processing times may vary depending on PayPal, your bank, or other payment providers.

Original shipping charges are non-refundable unless the return is the result of our error or a defective or incorrect product.

How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Email: support@globemartio.com

Please include:

Your order number
The reason for the return
Photos of the item (if damaged or defective)

Our team will provide the next steps for completing your return.

Contact Information

Globe Martio

6635 S Dayton St Ste 310 Greenwood Village, CO 80111 United States

Website: https://globemartio.com/